FAQs

• What you need to know
  1. General information
  2. Pay safely online
  3. Airline tickets
  4. Train tickets
  5. Rental cars
  6. Accommodation
  7. Tour operators
  8. Medical formalities
  9. Luggage
  10. Luggage exceeding standard size / sports material
  11. Assistance
  12. Children
  13. Pregnancy
  14. Pets
  15. Transfer by shuttle bus
  16. Helicopter flights
  17. PROTECTIONS Travel insurances
  18. Garantiefonds

• What you need to know
  1. General information

     1.1 The traveller acknowledges to fully grasp and understand the contents of his/her order form and the present document “Important to know” and confirms and validates full acceptance of the contents by his / her signature.
     First and foremost Connections requests the traveller to attentively examine ALL details of his/her booking, i.e. the correct spelling of the first and last names of all travellers. ‘Correct’ means ‘identical to the spelling of the first and last name(s) on the official travel documents, such as the identity card or international passport and communicated as such to the sales person by the traveller and/or undersigned. Be advised: Any and all expenses resulting from the incorrect orthography of names will be exclusively for account of the traveller. Furthermore the verification of the indicated travel route, the final destination, the travel dates, the departure and arrival times and the connecting time in between flights etc. are of vital importance.
     Connections denies any liability should problems arise due to the neglect or disregard of the issues, listed above.

     1.2. The traveller is at all times responsible for and in the obligation of collecting accurate information on and acquisition of the required travel documents (international passport, visa, ESTA, KIDS ID, ...) for his/her final destination as well as for any stop- or layover on his/her route. Connections only provides general guidelines.
     Valid and updated travel information for Belgian Nationals can be found on www.diplobel.be.
     Nationals of all other countries will be best advised through the Ministry of Foreign Affairs in Brussels (telephone 02 501 81 11) and/or the consulate/embassy of the country of nationality involved.  Travellers of not-Belgian nationality shall report this spontaneously to the Connections travel consultant.
     Note that in order to obtain the necessary travel documents, time is a crucial factor! Do not postpone applying for and procuring the required travel documents, this to avoid last minute problems.

     1.3. Any visitor of a Visa Waiver Country traveling to or transiting in the USA shall request an electronic visa waiver authorization via the official website of ESTA (Electronic System for Travel Authorisation) latest 72 hours prior to departure via https://esta.cbp.dhs.gov.

     1.4. Connections strongly recommends the traveller to present him/ herself at the airport check-in counters at least 2 hours prior to take-off for European flight destinations and minimum 3 hours beforehand for all other flight destinations and during public or school holidays. The border security procedures are stringent and long queues, resulting in severe time loss, may appear at any time. It is important to know that when a booking is made upon the traveller’s request, the Connections travel consultant will suggest the flight route and the flight connections as provided by the airline company booking system (or the airport), which is per definition based on minimum connecting time. Connections therefore advises the traveller to verify if such minimum connecting time is feasible for his/her trip or for the party he/she travels with. Connections cannot be held liable should the traveller(s) miss his/her/their connecting flight due to insufficient layover time.
      
     1.5. Connections emphasizes that all segments of the entire travel itinerary, regardless of the means of transport (bus, train, boat, plane), must be respected and performed as listed on the order form, and on the dates specified here upon. Please refer to paragraphs 3.2 to 3.5 for examples.

     1.6. If a travel request made by the client cannot be confirmed instantly, an ‘option’ is taken, i.e. a request for vacancy and confirmation which may or may not be ratified by the supplier or service. Inherent to such option is the right of the supplier or service (airline companies / tour operator/ hotel / excursions or other) to introduce price changes or cancel the request at any time without prior notice. Only after confirmation and full payment by the client/traveller is the option changed into a confirmed reservation.

     1.7. With the exception of a distinct agreement, signed by all parties, Connections will act as travel intermediary in the sense of article 1, 4°, Law of 16 February 1994. All services presented through mediation of Connections, but performed by third parties (airline companies, tour operators, hotels, excursions, or other) are under the exclusive responsibility/ liability of this (these) third parties, and comply exclusively with the conditions of their respective contracts. The traveller declares to know, accept and abide by these conditions.

     1.8. In case the order form comprises contracting for a travel organization, negotiated with a tour operator, the subscriber acknowledges that Connections will act as travel intermediary on behalf of the tour operator.
     

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  2. Pay safely online

     Buying online at Connections is safe. You will be transferred to a safe environment (https; s = secure). Furthermore we offer a wide choice of payment methods. From the usual credit cards to online banking, but now also via Maestro. The Maestro® card is a bank card which is the debit card brand of MasterCard Worldwide. Maestro can be used online in the United Kingdom, in Spain, Austria and in Belgium for KBC, CBC and Centea bank cardholders.  When paying with a Maestro online, you will be requested to authenticate yourself via the MasterCard®SecureCode™application using your SecureCode. To enroll yourself for MasterCard®SecureCode™, please contact your bank.
     
     Maestro is present on 312 million payment cards in Europe and 655 million payment cards in the world.  Maestro is accepted at more than 7 million merchant locations in Europe and more than 11.8 million merchant locations worldwide.

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  3. Airline tickets

     2.1. The airline tickets listed on the order form / invoice are non exchangeable, non refundable and non-endorsable, unless mentioned otherwise.

     2.2. The airline companies reserve the right to adjust fares at any time. Fares can only be guaranteed after full payment is received and the tickets have been issued. For charter flights, please refer to paragraph 6: Tour Operators.

     2.3. The check-in of commercial airlines often operates electronically, i.e. by electronic ticket (e-tickets) receipts stored in the airlines computing system. The main advantage is one of time gain: passengers no longer need to pick up a ‘tangible’ ticket and, for travel within the European community, it is quite possible to fly with only the company’s booking reference and/or ticket number. As far as intercontinental flights and flights outside of the European community are concerned, the traveller shall be in possession of his/her copy of the individual electronic ticket receipt, if only to comply with custom regulations. To print such copy, please follow the procedure below:
     I. Surf to www.connections.be, select “my reservation” and click on ‘log in’.
     II. Fill in the reservation number in the field “reservation #”
     (the mixed 6-letter/number code found below each passengers name or next to the ‘flight ref’’ on the order form)
     III. Fill in the last name of (one of) the travellers in the field “last name”. The name should be written as one, with no spaces or accents. (e.g De La Rivière must be written as DELARIVIERE)
     IV. The specific travel itinerary will open.
     V. Click on “Electronic ticket receipt” in left-hand column.
     VI. Select a passenger and click “Print the e-ticket”.
     VII. Repeat this procedure passenger per passenger, as the e-ticket is an individual proof of booking.

     Important: it regularly occurs that time changes appear exclusively on the ‘itinerary’ and are not displayed on the “electronic ticket receipt”. Connections strongly recommends his/her customer(s) to check his/her itinerary for flight time updates prior to departure and to print it close to the departure date (same procedure as mentioned above till point V. Then click ‘Print itinerary’).

     In case printing problems arise, your Connections travel consultant will gladly provide assistance.

     Note: this procedure is not valid for low cost or charter companies or in another few exceptional cases. In these specific cases, tickets will be ready for pick up in a Connections shop of the travellers’ choice free of charge, or can, on request and against payment be delivered to an address of the passengers’ choice via Taxipost services.

     2.4. Keep in mind that all passengers must verify their booked return flight schedules latest 72 hours prior to the return flight date at destination and with the concerned airline reservations staff. The main purpose is to exclude possible time and date changes which may have occurred during the travellers’ stay abroad and to allow for all necessary adaptations. In order to facilitate this reconfirmation, it is wise to collect all useful telephone number prior to the departure at the airlines airport desk or at the airline desk at the airport of arrival. Connections denies any liability should problems arise due to the neglect or disregard of the issues, listed above.

     2.5. Note that, if a flexible ticket is booked and the travellers’ wishes to change his/her return flight schedule, all adaptations shall be introduced by the respective airline company staff. Extra costs arising due to these modifications (e.g. for an upgrade to a higher booking class in case no more seats are available in the concerned booking class), will be charged to the traveller and shall be settled on the spot, directly to the airline company staff. Please also note that in case the return date needs to be altered, such shall be done prior to expiration of the actual return date.

     2.6. Pre-seating (assignment of seats in advance) will – if such is possible, be performed at the time of reservation. Please note that pre-seating is generally not possible for the lowest fares and always depends on the airline of your choice.
     The airline company reserves the right at all times to allocate different seat numbers at check-in than the ones previously confirmed. All fees – if any - regarding pre-seating will be charged to the traveller.

     2.7. On most scheduled flights, a modestly sized meal or snack will be served, in relation to the length of the flight and the airline company. Special meal request can be introduced in your booking by the travel consultant at the time of reservation. Connections cannot be held liable in case this service is not or wrongly supplied by the airline.

     2.8. How to obtain information regarding your requested pre-seating and meals?
     I. Surf to www.connections.be and select “my reservation” and click on “log in”.
     II. Fill in the reservation number (the mixed 6-letter/number code found below each passengers name or next to the ‘flight ref’ on the order form) in the field “reservation #”.
     III. Fill in the last name of (one of) the travellers in the field “last name”. The name should be written as one, with no spaces or accents. (e.g De La Rivière must be written as DELARIVIERE)
     IV. The specific travel itinerary will open.
     V. Click on ‘Itinerary-detailed’ in the left hand column.
     VI. Click on “Flight Service Information” to see pre-seating assignment and special meal request.

     2.9. Certain airline companies or airports may impose additional taxes, previously unknown. Per definition, such taxes cannot be settled ahead (f.i. exit tax). Connections cannot be held liable for these taxes. In all cases the traveller will be in the obligation to pay them on the spot.
     

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  4. Train tickets

     3.1. The exchange of a virtual train segment on the electronic ticket for a regular train ticket (2nd class) - with exception of the TGV link with Air France flight number to Paris Charles de Gaulle (cf. Paragraph 3.2) - shall be performed as soon as possible and always prior to departure in one of the category 1 or 2 train stations of Belgium. According to the type of electronic ticket (refer below), this can be done as early as 1 to 3 months prior to the departure date. The Connections travel consultant will gladly fill the traveller in on all details. Remember to take along 2 copies of the “electronic ticket receipt” in order to exchange them for the valid train ticket. 

     3.2. Airline ticket + high-speed train (TGV) to Paris Charles de Gaulle airport:
     It is compulsory to use the high-speed train ticket on the date/hour booked in the reservation (if it is included in the fare and part of one and the same booking). In case no use is made of this train ticket, the passenger will be considered “no show” and the remaining (flight and train) segments will consequently be cancelled automatically.

     Important to note is that:  
     1. No exchange needs to be performed beforehand as the traveller already has the valid ticket segment. In other words check-in in real time starts at the Air France check-in desk at Brussel Zuid / Bruxelles Midi train station! It is compulsory to be present at least 1 hour prior to the listed departure time the TGV-train. Connections cannot be held liable for non-compliance to this well defined procedure, and the resulting cancellation of the flight segments.
     2. The journey from any Belgian train station to Brussel Zuid / Bruxelles Midi station is not included in the ticket fare. Please purchase this ticket separately, if so desired.

     3.3. Airline ticket + IC (Inter-City) train to Amsterdam Schiphol:
     It is compulsory to use the IC train ticket on the date/hour booked in the reservation (if it is included in the fare and part of one and the same booking). In case no use is made of this train ticket, the passenger will be considered “no show” and the remaining flight (train) segments will consequently be cancelled automatically.

     Important to note is that:  
     1. The exchange of the electronic ticket for a IC train ticket (return and travel in 2nd class) can be performed as early as 1 month prior to the departure date. The responsibility to secure the most appropriate train schedule to Schiphol lies solely with the traveller, keeping in mind that, at all times, the passenger shall present him/ herself at the check-in counter at Amsterdam Airport of Schiphol at least 2 hours prior to the departure of his/her flight. All travellers must be in possession of 2 copies of the electronic ticket before presenting themselves at the ticket office for the exchange.
     2. The train conductor shall stamp the train ticket in order to provide proof that the train trip was undertaken. The stamp guarantees non-cancellation of the flight segment(s). Under no circumstances whatsoever will the copy of the electronic ticket be valid for travel aboard the train. If no exchange for a regular train ticket was made before boarding, the traveller shall be forced to purchase a new, often full fare ticket aboard the train.
     Connections cannot be held liable for non-compliance with these rules and regulations.

     3.4. Airline ticket + Thalys-train to Amsterdam Schiphol:
     It is compulsory to use the high speed train ticket on the date/hour booked in the reservation (if it is included in the fare and part of one and the same booking). In case no use is made of this train ticket, the passenger will be considered ‘no show’ and the remaining flight (train) segments will consequently be cancelled automatically.

     Important to note is that:  
     1.The exchange of the electronic ticket for a Thalys train ticket can ONLY be performed at the Belgian train stations Antwerpen-Centraal and Antwerpen-Berchem. It is strongly recommended to exchange the electronic ticket segment for the Thalys train ticket as early as possible - as from 1 month ahead- to obtain a valid ticket with seat assignment (non-automatic) and secure a seat on the appropriate train. The responsibility to secure the most appropriate traischedule to Schiphol lies solely with the traveler, keeping in mind that despite all possible problem scenario’s, the passenger shall present him/ herself at least 2 hours prior to the departure of his/her flight. All travelers must be in possession of 2 copies of the electronic ticket before presenting themselves at the ticket office for the exchange. Be forewarned: to postpone pick up of the valid train ticket until the departure day may result in non acceptance aboard due to full occupancy of the train.
     2. The train conductor shall stamp the train ticket in order to provide proof that the train trip was undertaken. The stamp guarantees non- cancellation of the flight segment(s). Under no circumstances whatsoever will the copy of the electronic ticket be valid for travel aboard the Thalys train. If no exchange for a regular train ticket was made before boarding, the traveller shall be forced to purchase a new, often full fare, ticket aboard the Thalys.
     Connections cannot be held liable for non-compliance with the rules and regulations listed above.

     3.5. Combination airline ticket + train ticket
     To minimize the risk for missed flight connections, it is wise to select a train schedule which allows for a 3-hour layover time in between the arrival of the (high-speed) train and the departure of your flight, and vice versa.

     3.6. Connections cannot be held liable for missed flight or train connections due to delays or strikes of the railway company, the airline(s) or airport personnel. It may prove interesting to book a flexible ticket!
     

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  5. Rental cars

     .1. Cars shall be booked and paid by the credit card holder in order to qualify for rental. This credit card holder will per definition be designated as “main driver” of the rented vehicle. For rentals within the United States, any additional driver(s) must equally be holder(s) of a personal credit card, which will be required upon registration.

     4.2. In Europe, all drivers shall be in possession of a valid national or European driver’s license. Outside the European community an international driver’s license, together with the valid national or European driver’s license is obligatory.
     It is the travellers’ responsibility to inform him/ herself about the latest updates on the requirements concerning driving permits via the Embassy of consulate of their country of destination. Connections merely provides general guidelines. An International Driver license can be obtained for a fee from the travellers’ local municipality.

     4.3. Rental companies reserve the right to claim an additional, financial guarantee at the time of pick-up of the rented vehicle.

     4.4. Optional equipment or services, requested by Connections (baby seat, one way fees and additional driver(s)) shall be paid at the time of pick-up and will be charged to the drivers’ credit card. Keep in mind that local taxes and VAT will be added to the total.

     4.5. Any extra equipment or services chosen by the driver at the time of pick up will be charged to his/her credit card. Please check if no extra fees were charged to your bill for previously “included” options or services, before handing the voucher in.

     4.6. If the (main or additional) driver of the rental car is under 25 years old, a “young driver’s fee” will apply. This fee must be settled locally and will be charged to the drivers’ credit card. Certain car rental companies will require a minimum age limit to drive certain types of car. The current age of the driver(s) must therefore be specified at the time of booking.

     4.7. The traveller shall take the time to verify the rental contract presented to him/her by the local rental company attentively and in the presence of the rental agent before signing the latter as his/her signature automatically indicates full acceptance of all terms and conditions stipulated in the contract. Any additional fees included in the signed contract will be charged to the traveller credit card.
     It is important to inform the rental agent that the rental car will be checked for damage and that if present, the damage shall be indicated on the signed contract. Under all circumstances this shall be done before leaving the rental premises and starting the journey.
     

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  6. Accommodation

     5.1. Please examine thoroughly all information indicated on your voucher and travel document prior to departure.

     5.2. IMPORTANT - it is the traveller’s duty and responsibility to report any defects in the hotel room or premises and to bring them to the attention of the hotel staff (reception/manager) in order to fix them or find an acceptable solution. In case no response is given to the travellers’ plea, the traveller shall not hesitate to call the local supplier emergency number (cf. the travel documents or hotel vouchers) in order to force a solution.
     If still no acceptable solution is found, the traveller shall inform Connections through email or telephone (during working hours). Any extra expenses resulting from non-application of these procedures will be charged to the traveller.

     5.3. Always request a check-out receipt from the hotel, especially when leaving the hotel prior to the foreseen check-out date. This document will enable Connections to contact the local supplier and request a refund, if appropriate.

     5.4. Some hotels may reserve the right to charge extra tourist taxes and/or resort fees to their clients. These fees will need to be settled locally by the traveller. Connections cannot be held liable denies for these or similar financial practices.

     5.5. It is important to know that most hotels in New York impose a minimum age limit of 21 years of age to its residing travellers. Should no traveller in the party be 21 years old or more, the hotel shall reserve the right to refuse check-in and provide lodging(s). Any extra expenses resulting from this refusal shall be for account of the traveller.
     

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  7. Tour operators

     6.1. Connections acts as travel intermediary between the traveller and the chosen tour operator. The quality of service provided during travel remains the full responsibility/ liability of the tour operator involved.

     6.2. The flight schedules proposed by tour operators are frequently subject to change. Such modifications may occur for various technical or operational reasons, e.g. due to a change in aircraft type and therefore the occupancy rate aboard, etc. Always check departure times regularly and especially close to the departure date. It is important to know that no fare adaptations or refunds result from such schedule modifications.

     6.3. If your reservation is “on request”, the data have been communicated to the tour operator, but the desired formula has reached the contract’s full capacity. The tour operator will then attempt to obtain extra volume in order to still confirm the booking. The travellers’ signature on the order form, be it that the desired product is still ‘on hold’ implies that regular terms and conditions of the tour operators’ contract apply.

     6.4. It is important for the traveller to carefully brief him/ herself on all extra information regarding the booked formula prior to departure. This information is listed in the general and special travel conditions of the travel brochure/ pricelist handed to you at the time of booking.

     6.5. Tour operators/ charter companies reserve the right to charge their clients extra fuel surcharges up to 21 days prior to departure. For more information on this subject, we refer to art. 5 of the General travel conditions.

     6.6. Note that special request concerning communicating rooms, twin beds, baby cots, etc can never be guaranteed beforehand, neither by the tour operator, nor by Connections. The availability is purely dependent on the stock held by the local supplier.

     6.7. As travel intermediary Connections cannot be held liable for any cancellations or changes made by the tour operator involved.
     

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  8. Medical formalities

     7.1. Please keep in mind that Connections only provides general guidelines concerning current medical formalities and health advice for your travel destination or transit countries.

     
     

     It is the travellers task to gather updated, detailed information about compulsory vaccination(s) for certain destinations and authorized vaccination centres, tips and suggestions on the composition of a practical first-aid kit, etc for instance via the following channels :

     
     

     1. the Tropical Institute in Antwerp:

     www.itg.be
     

     2. travelfoon 0900 10 110

     
     

     3. the vaccination website :

     www.vacciweb.be

     .

     
     

     This list is not exhaustive. Connections cannot be held liable for the accuracy of the information the traveller obtains through the channels listed above.

     
     

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  9. Luggage

     8.1. Maximum weight: please refer to the information listed on the travellers’ electronic ticket receipt (e-ticket) and the electronic itinerary. The airline company has the right to change or adapt the weight concept at all times, if ample notice is given to the passengers before departure.

     8.2. Security check points of certain countries (e.g. USA) reserve the right to open and verify the contents of any travellers’ luggage, even if the latter is firmly closed. Connections cannot be held liable for the resulting damage of such inspections and strongly recommends using the travel sentry lock (for sale in most of the Connections shops) or to leave the suitcase unlocked.

     8.3. Please report damage or loss of luggage immediately to the “Lost and Found” service counter in the baggage pick-up area. Here a copy of the specific PIR (Property Irregularity Report) or DPR (Damage Report) document will be drawn up and handed over to the traveller. This document, together the explanation of the correct procedure will entitle him/ her to an indemnification or possible replacement of the specified loss.

     8.4. As travel intermediary Connections cannot be held liable for loss of or damage to luggage. We strongly advise you to subscribe an insurance policy with additional luggage cover. (cf. paragraph 16).
     

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  10. Luggage exceeding standard size / sports material

      9.1. The Connections travel consultant will gladly assist the traveller to request the airline of his/her choice for all the details/fees with relation to the transport of luggage exceeding standard size (musical instruments, sports material, e.g. bikes, surf boards, diving equipment, etc) during their flight. These conditions are specific to the airline and independent from Connections’ will. Connections can therefore not be held liable. Any extra expenses resulting from this transport will be for account of the traveller.

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  11. Assistance

      10.1. Passengers requiring special assistance (e.g. elderly people, disabled or visually impaired people, wheelchair users, passengers with babies or small children, etc) shall make this clear to the Connections’ travel consultant, at the time of booking, in order to send a computerized request to the airline company involved.  As soon as the service is confirmed by the airline, the Connections travel agent will inform the traveller. Connections cannot be held liable for the airline company’s approval or rejection of this request, nor for the circumstances under which this assistance is provided. This responsibility/ liability rests entirely with the airline company. Any extra expense resulting from this transport will be for account of the traveller.

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  12. Children

      11.1. The aviation sector classifies babies and children, according to their age, as follows:  
      I. “infants” from 0 to less than 2 years old on the return flight date.
      II. “child” from 2 to less than 12 years old on the return flight date.

      An “infant” will not be allocated a seat, unless the “child” fare is paid for the infant by the traveller. Should a baby reach the age of 2 years old during the holiday abroad, the “infant” will become a “child” in airline terms and a seat will be assigned (and paid for) aboard the return flight.  Possible fare discounts for “infants” and “children” invariably dependent on the airline company and the booking fare.

      11.2. The policy around newborn babies varies from airline to airline. Generally babies less than 7 days old will not be allowed to fly. In all cases very restrictive terms and conditions apply for travel with babies less than a few months old.

      11.3. Children travelling alone (minimum/ maximum age limit varies from airline company to airline company) are referred to as “unaccompanied minors”. Almost all airlines will charge additional fees for their unaccompanied minor services and require a specific request is made at the time of booking. The Connections travel consultant will gladly assist the traveller with this compulsory service request (UNMR = unaccompanied minor), but Connections will accept no responsibility/ liability for the conditions of or the fees resulting from this request. These rest entirely and exclusively with the airline company of travel and shall be settled at the airline desk/ counter or representative in the airport.

       

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  13. Pregnancy

      12.1. Policies concerning air travel during (normal, uncomplicated) pregnancy may differ from airline to airline. In most cases, air travel after the 36th week of pregnancy will not be permitted.

      
      

      As a rule, after the 28th week of pregnancy a recent medical certificate of well being shall be required.

      
      

      Connections strongly advises its customers to have an updated medical report at hand any time they wish to travel during pregnancy.

      
      

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  14. Pets

      13.1. Pet air travel is regulated by legal guidelines and restrictions and a request shall be made in the airlines reservation system at the time of booking.
      The Connections travel consultant will gladly assist the traveller with the request for pet air travel, but Connections cannot be held liable for the conditions of or extra costs resulting from this service.

      13.2. Often, due to the animal size and weight or due to lack of space aboard, the pet will be transported in the cargo section of the plane. This will require the animal to be caged according to the airline specific requirements.

      13.3. In all cases the traveller shall be in possession of all proper documentation (certificate of veterinary inspection, health certificate and vaccination certificates, the pet’s admission pass, compulsory quarantine etc) and is personally responsible for the update of these documents
      

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  15. Transfer by shuttle bus

      14.1. Keep in mind that the transfer by shuttle bus is mostly a shared transfer and that consequently the driver may pick up and drop off other passengers on the way. This may stretch the time to destination. Connections cannot be held liable for unexpected delays due to long transfer times, traffic jams or alike

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  16. Helicopter flights

      15.1. If the confirmed helicopter flight is cancelled due to foul weather conditions or predictions, it suffices to return the original voucher to Connections after the travellers’ return home. In order to obtain a refund, it is compulsory that the voucher carries the stamp of the local helicopter company. Connections cannot be held liable for any cancellation of this service.

       

       

       

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  17. PROTECTIONS Travel insurances

      16.1.  It is wise to invest in an exhaustive Travel Assistance cover, whatever your destination or length of stay abroad may be, and as such to minimize unnecessary costs due to unpredictable circumstances. Regularly travellers find themselves in the necessity to alter their travel dates, or cancel their plans altogether. Experience shows that cancellations are most frequent during the last few weeks before departure, when costs are at peak levels, cancellation fees are frequently 100% and rebooking is made difficult by lack of vacancy on board the flights or in the hotels.
      The Cancellation insurance protects you against these calamities or the more advantageous All-In travel cover of Protections which Connections advises its travellers to subscribe, not only protects against such financial disaster scenarios before departure, it also provides extensive cover during travel, with special baggage, “Fly on Time” and a possible replacement trip. Globetrotters and frequent travellers will genuinely favour the most rewarding ‘annual contract’. This is not a ‘tacit’ contract and is therefore not automatically prolonged.

      16.2.  It is strongly advisable to subscribe to an All-In formulae (Cancellation and Travel Assistance) or Cancellation insurance at the time of booking.
      Should it for some reason slip your mind, please contact your travel consultant as soon as possible and in each case latest 5 working days after the booking, as the date mentioned on your order form + 5 days is considered the limit for these formulae.  Note that it remains possible to subscribe a Travel Assistance cover up to one day ahead of departure. The prize of this insurance will then be calculated on the basis of a fixed fee per day abroad system, rather than based on the sum of the booked travel.

      16.3. Should you wish to stay abroad longer than 31 days, then the All In insurance will no longer be available and you will need to subscribe a Cancellation and Travel Assistance cover separately, or choose the best alternative: a yearlong cover with the annual contract.

      The Connections Travel Consultant will be glad to help with any further detail or questions regarding the different Protections Travel Insurances!
      

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  18. Garantiefonds

      Connections is member of the Belgian “Garantiefonds Reizen” which safeguards warranted travel.
      Comments and remarks regarding travel with Connections are more than welcome on www.connections.be. Click on “contact us” and select ‘quality control”. The feedback will help Connections to further optimize its products and services.

      You, as traveller acknowledge the contents of this order form attachment by signing this document. Please note that the information provided in this document is not exhaustive, but for the benefit of enhancing safe, wise and carefree travel.
      If any questions remains unanswered, after reading this document, Connections invites you to contact its shop or call centre where the trip was booked.
      

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