Corona Info line
Mondays to Fridays (10am to 4pm / max. €0.30 / min.)
OR you can opt to send an email to your Connections travel shop or to the Customer Service Center if you made an online booking.
REPORTING OF EXCEPTIONAL MEASURES AT DESTINATION
Connections cannot be held liable for not communicating information that it could not reasonably have had at the time of booking. We advise you to check again 72 hours before departure if there are any changes to the special measures at your booked destination. This concerns both your outward and return journey. These can be forms or other official documents that must be provided and/or a covid-test for the return flight that can be requested by the government of the country visited, the Belgian government or the airline. Be sure to stay informed at all times.
UPON RETURN FROM A RED ZONE
Travellers in possession of a valid digital EU COVID Certificate which confirming a full vaccination cycle (+ 2 weeks), in possession of a recent negative PCR test (< 72 hours), or who have recovered from Covid-19 should be exempted from free movement restrictions upon their return from any of the EU member states. No quarantine shall be imposed. Passengers who get tested immediately upon arrival (day 1 or day 2) do not have to go into quarantine. A negative PCR test is required for individuals 12 years of age and older. Children under the age of 12 are exempt from testing requirements.
YOU WANT TO MAKE A RESERVATION
In our wide range of flights you will also see a number of destinations of which the country borders are still closed. On these destinations essential travel is allowed provided that you have the necessary travel documents & permits. This is often also the case in transit zones at a stopover.Always check with the embassy or consulate of the intermediate and/or final destination./p>
Connections cannot be held liable in case of refusal to check-in.
We advise you to check again 72 hours before departure if there are any changes to the special measures at the destination booked by you. This concerns both your outward and return journey. These can be forms or other official documents to be provided and/or a covid test for the outward and/or return flight that can be requested by the government of the country visited, the Belgian government or the airline company. Make sure that you are kept informed at all times.Contact us for all your travel plans
YOU MADE A RESERVATION FOR A
You booked a fully comprehensive Connections trip/deal/tour including your flights plus at least one other travel item consisting of accommodation, transfer, rental ca rand/or excursion(s).Fill out your details and preference
Package Tour by a Belgian tour operator
In case you have booked a package tour consisting of at least two travel services through one of our partners: TUI, Corendon, Transeurope, Livetotravel, Gallia, Rainbow-Uniclam, Luxair, ...Fill out your details and preference
In the event you have booked a "flight only" (unaccompanied by any other travel component), the airline has the final liability, Connections being merely the intermediary. In principle the carrier must reimburse its non-operated or cancelled flights within 14 days. Given the global scale of the Covid-19 pandemic and the plethora of files involved, carriers find themselves unable to meet this obligation. Hence all airlines established their own guidelines and procedures. As an intermediary, Connections tackles all travel files with utmost attention according to their initial departure date. Please be in the know that we must comply with the conditions stipulated by the carrier in question.Fill out your details and preference