+32 (0)70 23 33 13

Corona Info line

070/23.33.13

Mondays to Fridays (9 am to 6 pm / max. €0.15 / min.)
OR you can opt to send an email to your Connections travel shop or to the Customer Service Center if you made an online booking.


Since the start of the corona crisis we have been able to successfully assist around 14.000 travellers with the rebooking of their trip. In order to offer you the best possible guidance, we exclusively work with our own team of experts who are familiar with the travel issues. Due to the great complexity of the matter and the diversity of airline policies, our mission literally knows no boundaries despite the pressure. The entire organization has been mobilized to assist our experts across all departments with the aim of decreasing your discomfort and giving full focus to customer care!

Which trips are currently being treated?

We are currently dealing with all bookings ranked according to their departure date between March 18 and May 31, 2020.
May you ask you to refrain from contacting us at this time in case your initially booked take-off was planned for any later date. In order to increase efficiency, all trips with departure after May 31 will NOT be addressed at this time. We count on your cooperation and understanding.




Frequently asked questions

YOU MADE A RESERVATION FOR A


Comprehensive travel by Connections

You booked a fully comprehensive Connections trip/deal/tour including your flights plus at least one other travel item consisting of accommodation, transfer, rental ca rand/or excursion(s).

1. You change your travel booking instantly

This is by far the most popular and safest choice. We re-schedule your travel arrangement at a later date determined by you. The re-booking is entirely free of charge. However, should your trip take place in a more expensive travel season a surcharge will be requested. If you took out a Protections travel insurance, Protections will intervene financially on your behalf and put up a max €500/person to bridge the difference. Your travel insurance will also cover you during your newly booked travel.

2. You prefer a Connections’ travel voucher/travel credit

In accordance with the Ministerial Decree of 19/03/20, you can opt for Connections travel voucher(s) which you can use for future travel booked at Connections. If you had taken out travel insurance, it will lapse, which means you will have no claim on the intervention to a max of € 500/person in case your travel arrangement turns out more expensive.

Fill out your details and preference


Package Tour by a Belgian tour operator

In case you have booked a package tour consisting of at least two travel services through one of our partners: TUI, Corendon, Transeurope, Livetotravel, Gallia, Rainbow-Uniclam, Luxair, ... You can opt for or a travel voucher issued by the tour operator you booked your trip at initially and rebook immediately or in accordance with the Ministerial Decree of 19March 2020, a travel voucher, with one-year-validity, issued by the Tour Operator you booked your travel at initially to use for a new booking via Connections as an intermediary. The voucher is valid for the travel offer by the tour operator with which you reserved your original trip.

Fill out your details and preference


Flight Only

In the event you have booked a "flight only" (unaccompanied by any other travel component), the airline has the final liability, Connections being merely the intermediary. In principle the carrier must reimburse its non-operated or cancelled flights within 14 days. Given the global scale of the Covid-19 pandemic and the plethora of files involved, carriers find themselves unable to meet this obligation. Hence all airlines established their own guidelines and procedures. As an intermediary, Connections tackles all travel files with utmost attention according to their initial departure date. Please be in the know that we must comply with the conditions stipulated by the carrier in question.

Select your airline



The current conditions apply to tickets with a departure date on or before 30/06/20.

Rebooking
You can choose new travel dates, latest return by 21/07/21. The rebooking needs to be done before 30/06/20.

Refund
A refund request is allowed for flights cancelled by Aer Lingus.

Ask here your question concerning your reservation with Aer Lingus

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 4th


The current conditions apply to tickets issued before 30/04/20.

Rebooking
You can choose new travel dates, latest return by 31/12/20. The rebooking must be done before 31/05/20.

Refund
Only allowed if the ticket conditions authorise a refund.

Ask here your question concerning your reservation with Aeroflot

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 26th


The current conditions apply to tickets issued before 31/03/20 with a departure date before 31/05/20.

Rebooking
You can choose new travel dates with latest return on 31/12/21. Change need to be done by 31/12/20. The rebooking needs to be done before your original departure date.

Refund
If your flight was cancelled or governmental restrictions blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Air Baltic

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 26th


The current conditions only apply to tickets with a departure date between 18/03/20 and 31/05/20.

Refund
Allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Air Belgium

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 22nd


The current conditions are in place for tickets issued before 15/04/20.

Rebooking
The value of your original ticket can be used to issue a new ticket with travel dates within 24 months after the original travel date.

Refund
A refund of your original ticket is only possible if ticket conditions allow.

Ask here your question concerning your reservation with Air Canada

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 24th


The current conditions only apply to tickets issued before 31/03/20, with a departure date up to 15/06/21.

Rebooking
The rebooking must be done before 15/06/20, last departure by 15/06/21. (attention for non authorised travel dates)

Refund
Allowed when your flights have been cancelled by Air Europa. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Air Europa

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 04th


The current conditions apply to tickets issued on or before 21/04/20 with departures up to and including 31/08/20 and to tickets issued as from 22/04/20.

Rebooking
The rebooking needs to be done before 30/06/21:
- For departures up to 30/11/20, new travel dates can be chosen without any supplement as long as seats are available in the same travel cabin as originally booked (Economy – Premium Economy – Business – First class)
- For travel as from 01/12/20, possible price difference between the original ticket and the new travel dates will be charged.

Refund
A refund will be authorised if the conditions of the ticket allow so or if your flight has been cancelled.

Ask here your question concerning your reservation with Air France

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 18th


The current conditions only apply to tickets with a departure date up to 19/04/20.

Rebooking
You can choose new travel dates in 2020, last return by 31/12/20. The rebooking must be done before 15/05/20. You may also choose to travel up to 31/03/21 and pay the fare difference if your new ticket is more expensive than your original ticket. In this case, the rebooking must be done before 15/10/20.

Refund
Allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Air Malta

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions only apply to tickets with departure date up to 30/06/20.

Rebooking
Allowed. The new travel dates need to be within the validity of your original ticket (date of issuance + 12 months).

Refund
Allowed, if the ticket conditions allow so.

Ask here your question concerning your reservation with Air Mauritius

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 22nd


The current conditions apply to tickets issued with a departure date before 30/06/20.

Rebooking
You can choose new travel dates within the original ticket validity (the issue date of your ticket + 12 months). Last date to change your ticket is 30/06/20.

Refund
Not authorised.

Ask here your question concerning your reservation with Air Namibia

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 27nd


The current conditions apply to tickets with departure dates up to 30/06/20.

Rebooking
You are allowed to rebook to new travel dates within 24 months after the original return date.

Refund
Not allowed.

Ask here your question concerning your reservation with Air Transat

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 08th


The current conditions apply to tickets with departure dates up to 30/06/20.

Rebooking
Limited rebooking options; new travel should be before 31/12/20.

Refund
If your flight was cancelled or governmental restrictions blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with All Nippon Airways

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 29th


The current conditions apply to tickets with departure dates up to 30/09/20.

Rebooking
The value of your original ticket can be used to book a new one for new travel dates with a last return date on 31/12/21.

Refund
If your flight has been cancelled or governmental restrictions have blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with American Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions apply to tickets issued before 15/05/20.

Rebooking
You can choose a new travel date and/or routing, latest departure by 31/12/21. The rebooking needs to be done by 31/08/20. The rebooking needs to be done by 31/01/21. If your new travel starts before 31/12/20, you get a reduction up to €50.00 should the new travel dates be more expensive than the original booked dates OR a value for later travel of up to €50.00 should your new travel dates be cheaper than the originally booked travel dates. This offer is only valid if the exchange is done by 31/08/20 the latest.

Refund
If your flight has been cancelled by Brussels Airlines, you can apply for a refund. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Austrian Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 18th


The current conditions apply to tickets with departures dates between 14/03/20 and 31/07/20, or to tickets issued after 03/03/20 with a departure date up to 31/12/20.

Rebooking
You can choose new travel dates whereby your new travel dates need to be within your original ticket validity (original departure date +12 months).

Refund
A refund will be authorised if:
- Or the flight has been cancelled by British Airways
- Or the conditions of the ticket allow so.

Ask here your question concerning your reservation with British Airways

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 29th


TThe current conditions apply to tickets issued before 15/05/20.

Rebooking
You can choose a new travel date and/or routing, latest departure by 31/12/21. The rebooking needs to be done by 31/01/21. If your new travel starts before 31/12/20, you get a reduction up to €50.00 should the new travel dates be more expensive than the original booked dates OR a value for later travel of up to €50.00 should your new travel dates be cheaper than the originally booked travel dates. This offer is only valid if the exchange is done by 31/08/20 the latest.

Refund
If your flight has been cancelled, by Brussels Airlines, you can apply for a refund. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Brussels Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 19th


The current conditions apply to tickets issued before 23/03/20 with a departure date before 30/06/20.

Rebooking
You can choose new travel dates into 2020, last return date is 30/06/21. The rebooking needs to be done before 31/12/20

Refund
If your flight has been cancelled or governmental restrictions have blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Cathay Pacific

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 4th


The current conditions apply to tickets issued before 14/04/20 with a departure date between 25/02/20 and 30/09/20.

Rebooking
You can choose new travel dates up to 2022, latest return by 31/05/22.

Refund
If your flight has been cancelled or governmental restrictions have blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Delta Air Lines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 27nd


Sorry, we're still awaiting the guidelines of the airline.

Ask here your question concerning your reservation with EasyJet

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions apply if your flight was cancelled or if you were/are not able to travel due to governmental restrictions.

Rebooking
You can choose new travel dates for travel into 2020 or 2021 on already available flights in the reservation system. Rebooking needs to be done before the end of June 2020. The new return date should be latest one year after the new travel departure date.

Refund
Not authorised.

Ask here your question concerning your reservation with Egypt Air

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions apply to tickets issued before 30/06/20, with a travel date before 30/11/20.

Rebooking
You can choose new travel dates, these travel dates need to be within 24 months after the issue date of your original ticket.

Refund
You can request a refund within a period of 12 to 15 months after the issue date of your original ticket in following cases:
- Your flight(s) has/have been cancelled by Emirates
- A travel ban exists for your destination and your travel period
- Quarantine is confirmed for your destination and your travel period

Ask here your question concerning your reservation with Emirates

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 4th


The current conditions apply to tickets with departure dates before 30/06/20.

Rebooking
Rebooking needs to be done before 30/06/20, for new travel dates into 2021, latest return by 31/12/21.

Refund
Permitted for tickets with departure between 01/03/20-30/06/20.

Ask here your question concerning your reservation with Ethiopian

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 29nd


The current conditions apply to tickets issued before 16/04/20 with travel dates up to 31/07/20.

Rebooking
You can choose new travel dates into 2020 & 2021, latest return flight by 31/08/21.

Refund
If your flight has been cancelled, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Etihad

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 29th


The current conditions apply to tickets issued before or on 30/04/20, with departure dates up to 30/11/20.

Rebooking
It is possible to change your original travel dates to dates later into 2020, last return date is 30/11/20. The change needs to be done before the original departure date.

Refund
If your flight was cancelled or governmental restrictions blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Finnair

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 15th


The current conditions apply to tickets with departure dates up to 31/05/20.

Rebooking
You are allowed to rebook to a new travel date until 30/06/2021.

Refund
A refund of your original ticket is only possible if ticket conditions allow.

Ask here your question concerning your reservation with Garuda

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions apply to tickets with a departure date before 30/06/20.

Rebooking
You can choose new travel dates, latest return by 23/03/21. No changes allowed to following travel periods: 01/07/20-15/08/20 + 09/10/20-12/10/20 + 19/12/20-10/01/21.

Refund
If your flight was cancelled or governmental restrictions blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Iberia

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 29th


The current conditions apply to tickets with a departure date before 30/09/20.

Rebooking
You can choose new travel dates in 2020 or 2021. The rebooking needs to be done within the original ticket validity (the issue date of your ticket + 12 months).

Refund
Authorised if flights have been cancelled by Icelandair.

Ask here your question concerning your reservation with Icelandair

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 19th


The current conditions apply to tickets issued on/before 8/05/20 with departure dates on/before 1/07/20.

Rebooking
You can choose new travel dates, latest return by 31/03/21. Japan Airlines doesn’t allow changes to the following travel period: 21/07/20-31/08/20.

Refund
A refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Japan Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 29th


The current conditions apply to tickets issued on or before 21/04/20 with departures up to and including 31/08/20 and to tickets issued as from 22/04/20.

Rebooking
The rebooking needs to be done before 30/06/21:
- For departures up to 30/11/20, new travel dates can be chosen without any supplement as long as seats are available in the same travel cabin as originally booked (Economy – Premium Economy – Business – First class)
- For travel as from 01/12/20, possible price difference between the original ticket and the new travel dates will be charged.

Refund
A refund will be authorised if the conditions of the ticket allow so or if your flight has been cancelled.

Ask here your question concerning your reservation with KLM

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 18th


The current conditions apply to tickets issued before 30/04/20 with a departure date between 15/03/20 and 14/06/20 where the flights are cancelled.

Rebooking
You can choose new travel dates whereby the new departure date is latest on the original departure date + 12 months. The rebooking needs to be done before the expiry of the original ticket validity (ticket issue date + 12 months).

Refund
A refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

The current conditions apply to tickets issued before 31/08/20 with travel completed in 2020 where flights have not been cancelled.

Rebooking
You can choose new travel dates whereby the new travel needs to be completed by 31/03/21. The rebooking needs to be done before 31/08/20.

Refund
Allowed if the ticket conditions allow so.

Ask here your question concerning your reservation with LOT

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 29th


The current conditions apply to tickets issued before 15/05/20.

Rebooking
You can choose a new travel date and/or routing, latest departure by 31/12/21. The rebooking needs to be done by 31/01/21. If your new travel starts before 31/12/20, you get a reduction up to €50.00 should the new travel dates be more expensive than the original booked dates OR a value for later travel of up to €50.00 should your new travel dates be cheaper than the originally booked travel dates. This offer is only valid if the exchange is done by 31/08/20 the latest.

Refund
If your flight has been cancelled you can apply for a refund. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Lufthansa

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 19th


The current conditions apply to tickets with departure dates up to 30/05/20.

Rebooking
You are allowed to rebook to a new travel date until in 31/12/2021.

Refund
If your flight has been cancelled or governmental restrictions have blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Qantas

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 14th


The current conditions apply to tickets with departures up to 31/12/20.

Rebooking
You can choose new travel dates with the latest return date being 2 years after the ticket issue date.

Refund
If your flight was cancelled or governmental restrictions blocked you from travelling as originally planned, a refund request of your original ticket is allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Qatar-Airways

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 15th


The current conditions only apply to tickets issued before 31/03/20, with a departure date up to 30/06/20.

Rebooking
Allowed. You can choose for other travel dates, latest return by 31/10/20.

Refund
Not allowed by the airline.

Ask here your question concerning your reservation with Royal Air Maroc

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions apply to tickets issued before or on 16/03/20, with departure dates up to 30/04/20.

Rebooking
It is possible to change your original travel dates to dates later into 2020, last departure date should be 31/12/20.

Refund
A refund of your original ticket is only possible if ticket conditions allow.

Ask here your question concerning your reservation with Royal Jordanian

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 15th


The current conditions only apply to tickets with a departure date up to 30/04/20.

Rebooking
Allowed. The rebooking must be done within the period of validity of your ticket (date of issuance + 12 months), latest return by 30/04/21.

Refund
Allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Rwandair

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


Ryanair will send you and email if your flight is cancelled. If no email is send your flight might be active. You can check this on the website of Ryanair. If your flight is cancelled you can log into your reservation on the website of Ryanair with your booking reference and email address. There you get following options:

Rebooking
You can change your flights for all departures up to 30/05/20 and you can move them up to a new travel date end of August. You do not have to fill in the form to inform Connections. There are no modification fees but there can be a price difference depending the new travel season.

Refund
If Ryanair mentions they allow a refund you can apply for the refund on the website of Ryanair. In this case, yoy need to fill in the form to infirm us on this. Like this we can do the follow-up for you and once the airline has done the refund contact you.

Ask here your question concerning your reservation with Ryanair

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions apply to tickets issued before 12/03/20 with a departure date before 15/06/20.

Rebooking
Rebooking should be done before your original departure date, you can choose new travel dates with a latest return 15/06/21.

Refund
Only allowed if the ticket conditions authorise a refund. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

The current conditions apply to tickets issued between 05/03/20 and 30/04/20 with a departure before 30/04/21.

Rebooking
You can choose new travel dates with a latest return by 30/04/21. The rebooking needs to be done before the original departure date or before 30/11/20 should the departure date be after 30/11/20.

Refund
Only allowed if the ticket conditions authorise a refund. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with SAS Scandinavian Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 20th


The current conditions apply to tickets issued latest by 15/03/20 with departure dates between 24/01/20 and 31/07/20..

Rebooking
You are allowed to rebook to a new travel date until 31/12/2021.

Refund
Allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests

Ask here your question concerning your reservation with Singapore Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 29nd


The current conditions apply to tickets issued before 15/05/20.

Rebooking
You can choose a new travel date and/or routing, latest departure by 31/12/21. The rebooking needs to be done by 31/01/21. If your new travel starts before 31/12/20, you get a reduction up to €50.00 should the new travel dates be more expensive than the original booked dates OR a value for later travel of up to €50.00 should your new travel dates be cheaper than the originally booked travel dates. This offer is only valid if the exchange is done by 31/08/20 the latest.

Refund
You can apply for a refund if your flight has been cancelled by Swiss. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Swiss

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 19th


The current conditions only apply to tickets issued before 15/05/20, with a departure date up to 30/09/20.

Rebooking
You can choose new travel dates, latest return by 28/02/21. If you are at your destination the new return flight needs to be within the validity of your original ticket (date of issuance + 12 months), latest return by 31/12/20. The rebookings must be done by 31/08/20.

Refund
Allowed when your flight is cancelled, please take into account a longer processing period at the airline side due to a huge number of requests.

Ask here your question concerning your reservation with TAP Air Portugal

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 14th


The current conditions only apply to tickets issued before 25/03/20, with a departure date up to 24/10/20.

Rebooking
You can choose new travel dates, latest return by 31/12/21. The rebooking must be done by 24/10/20.

Refund
Only allowed if your flight was cancelled. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Thai Airways

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions are only valid for passengers whose flights were cancelled.

Refund
Allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Transavia

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


The current conditions only apply to tickets issued by 20/03/20, with inbound flight before 31/12/20.

Rebooking
You can choose new travel dates, latest return by 31/12/21.

Refund
Only allowed if your flight was cancelled. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Turkish Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 19th


The current conditions only apply to tickets issued before or on 31/03/20.

Rebooking
The rebooking and the new dates must be within the deadline of 24 months after the date of issuance of the original ticket.

Refund
Allowed as per ticket conditions or if your flight has been cancelled by United. A refund may be requested between 12 and 15 months after the date of issuance of your ticket.

Ask here your question concerning your reservation with United

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 27th


The current conditions only apply to tickets issued on or before 31/03/20; with travel completed in 2020.

Rebooking
Allowed, latest departure by 31/12/21.

Refund
A refund will be authorised if:
- the flight has been cancelled by Vietnam Airways
- the conditions of the ticket allow so.

Ask here your question concerning your reservation with Vietnam Airlines

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 14th


The current conditions only apply to tickets issued on or before 19/03/20; with a departure date between 01/03/20 and 30/09/20, and to tickets issued between 12/03/20 and 30/06/20, with a departure date up to 31/12/20.

Rebooking
Allowed, latest return by 30/09/22.

Refund
Allowed. Please take into account a longer handling time at the airline side due to an unforeseen large number of different requests.

Ask here your question concerning your reservation with Virgin Atlantic

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: May, 18th


Sorry, we're still awaiting the guidelines of the airline.

Ask here your question concerning your reservation with Vueling

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


Sorry, we're still awaiting the guidelines of the airline.

Ask here your question concerning your reservation with WizzAir

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th


No problem, we'll help you!

Ask a question about your reservation

Airlines can update and/or change their policies without any given notice. Price differences or additional collections will be calculated based upon the newly chosen dates and or routing. These policies are in place for individual travellers, maximum 9 passengers per bookings file.
Latest update: April, 10th

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