Having a issue during your trip? That is of course unpleasant!

No worries, we are here to help you! Follow these guidelines and steps to quickly resolve your issue, so you can fully enjoy your trip. Often, you will get the fastest help by directly contacting the appropriate party.

If you booked a trip with Connections, whether it’s flight-only or a package, and you encounter a concern while you are already on your way, you can contact your shop or call center where you made the reservation, during office hours. For non-urgent matters, you can send an email.

In case of an emergency outside office hours, you can also contact us through our Duty Manager on duty. Below, you will find the answers to most of your questions. If this is not sufficient, please contact us by phone at the number provided by the chatbot.